Poppy Playtime, Huggy Wuggy Backpack

We are committed to providing you with the absolute best products and are happy to replace your order for any of the following reasons:
– Product has flaws.
– Poor print quality.
– The product you receive is different from the product originally represented on our website.
Please email us at [email protected] with a photo of the product you received along with a detailed shot that you would like included. We will use this information to review replacements and prevent future failures. Our customer service team will review your request. If your request is approved, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.

You need to email ([email protected]) a refund request within 7 days from delivery date.

Send us an email with the photo(s) attached and we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.

Processing Time:
On average, goods are manufactured and shipped from our facility 1-3 business days after purchase.
Delivery time:
Standard Shipping: 3-8 business days for orders within the US or Europe and 20-30 days for international orders
Fast Shipping (Available within the US or Europe): 2-3 business days (processing time not included).

It’s correct! An email will be sent to you with tracking information once it is sent to you!

First, check the tracking information and see if it has been sent. If it says delivered but never received, please allow a few more days. Sometimes products are delivered late by DHL, USPS or scanned by mistake.
Then email us about the whereabouts of your order!

After a successful order, please expect a confirmation email. You will also receive an email update when your order goes into production. Once your order is shipped, we will send a third email with your tracking information.
The most recent information about your order is always available via the receipt link provided in our email correspondence.
If you did not receive the status update email, please check your spam folder or promotions tab in case it is redirected there.

To cancel your order, please email us at [email protected] with your order details, we will cancel your order and issue a full refund.
** Note: We can only cancel your order within 3 hours of receiving your order. After that time, the order goes into production, we cannot cancel it.

Your order is held for 3 hours after it is placed to allow for any necessary changes to billing/shipping addresses or item sizes and colors! You are also able to cancel and refund your order there so that you can start from scratch!
Email us about all order changes! – [email protected]

We accept payment through PayPal, Credit/Debit cards, Afterpay, Apple Pay, etc.

PayPal refunds will be instantly credited back to the PayPal account used for the original payment, but credit card refunds can take up to one billing cycle for the funds to appear back in your account. This can take three to four weeks, though it usually doesn’t take that long.

If your refund still hasn’t been applied after you receive your next bill, please contact us at [email protected] and we’ll be happy to resolve that for you.

We do not include any receipts or price slips in the package of the order, and the price does not appear anywhere for the recipient to see. It would be safe to send a package as a gift!